rk66 Privacy Policy — Your Data, Handled with Care

rk66 is an online casino and sports betting platform operating at rk66.onl, serving players primarily in Bangladesh. rk66 offers a comprehensive range of gaming and wagering services including live casino games, cricket and sports betting, online slot games, fishing games, and related entertainment products.

For the purposes of this Privacy Policy, rk66 is the data controller responsible for the personal information collected and processed through the rk66.onl platform. As data controller, rk66 determines the purposes and means by which personal data is processed.

If you have any questions about this Policy, about how rk66 handles your personal data, or wish to exercise any of your privacy rights, you may contact us at any time using the contact details provided in Section 14 of this Policy.

rk66 collects personal information through several channels: directly from you during registration and account use, automatically through your interaction with the platform, and occasionally from third-party service providers. The categories of information we collect include the following:

2.1 Registration & Identity Information

• Full legal name, date of birth, and gender
• Valid email address and mobile phone number
• Residential address, city, and country (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Username and encrypted account password
• Government-issued identity documents (National ID card, passport, or driving licence) when required for identity or age verification

2.2 Financial & Transaction Information

• Payment method details including bKash account numbers, Nagad account numbers, Rocket mobile banking numbers, and Upay account details
• Bank account details where bank transfer deposits or withdrawals are used (including accounts at Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank)
• Deposit history, withdrawal history, transaction amounts, and timestamps
• Bonus and promotional redemption records

2.3 Gaming & Betting Activity

• Game session data including games played, bet amounts, outcomes, and session durations
• Sports betting selections, stake amounts, odds accepted, and settlement outcomes
• Bonus usage patterns and wagering requirement progress
• Responsible gaming tool usage (deposit limits set, time-out activations, self-exclusion requests)

2.4 Technical & Device Information

• IP address and approximate geographic location derived from IP
• Device type, operating system, browser type, and browser version
• Screen resolution, language settings, and time zone (Bangladesh Standard Time, UTC+6)
• Session identifiers, login timestamps, and logout timestamps
• Referring URL and pages visited within the rk66.onl domain

2.5 Communications Data

• Contents of messages sent to rk66 customer support via email at [email protected]
• Live chat transcripts where the live chat function is used
• Records of any complaints, disputes, or escalations submitted to rk66
• Survey responses or feedback voluntarily submitted to rk66

rk66 uses the personal information we collect for the following specific purposes:

rk66 will not use your personal data for any purpose not listed in this section without first obtaining your explicit consent or establishing a clear and documented legitimate interest that overrides your privacy rights.

rk66 processes personal data only where a valid legal basis exists. The legal bases on which rk66 relies are:

• Contract performance: Processing is necessary to fulfil the services you have signed up for, including account management, deposits, withdrawals, and gameplay.
• Legal obligation: Processing is required to comply with applicable laws, including anti-money laundering (AML) requirements, age verification obligations, and fraud prevention obligations.
• Legitimate interests: Processing serves the genuine and proportionate interests of rk66, such as detecting fraud, securing the platform, improving services, and managing responsible gaming risk — provided those interests are not overridden by your privacy rights.
• Consent: Processing is based on your explicit, freely given consent — for example, for marketing communications or optional platform features. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

rk66 does not sell your personal data to third parties. rk66 does not share your personal data with advertising networks for the purpose of displaying targeted advertisements. Your personal information may be shared in the following limited and controlled circumstances:

• Payment processors: Your financial data is shared with payment service providers (including bKash, Nagad, Rocket, and Upay gateway operators) solely to the extent necessary to process your deposit or withdrawal transaction. These providers are contractually bound to use your data only for that purpose.
• Identity verification services: Where rk66 requires documentary proof of identity or age, your identity documents may be transmitted to a third-party identity verification service operating under strict data protection obligations.
• Game content providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers required to deliver their games within the rk66 platform. These providers do not receive your full name, payment details, or contact information.
• Legal and regulatory authorities: rk66 may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where required to do so by law, court order, or in connection with AML investigations.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by rk66 may access personal data on a strictly need-to-know basis and under professional confidentiality obligations.
• Business transfers: In the event that rk66 undergoes a merger, acquisition, or asset sale, personal data held by rk66 may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

rk66 uses cookies and similar tracking technologies on the rk66.onl platform to support platform functionality, security, and user experience. The types of cookies rk66 uses are as follows:

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during your visit and security tokens that prevent cross-site request forgery. Essential cookies cannot be disabled without disrupting platform functionality.
• Functional cookies: Remember your preferences such as language settings, game display preferences, and responsible gaming tool configurations. These improve your experience on return visits.
• Analytics cookies: Used internally to understand how players interact with the rk66 platform — which pages are visited most frequently, how long sessions last, and where users encounter difficulties. Analytics data is aggregated and anonymised wherever possible.
• Security cookies: Help rk66 detect unusual login patterns, multiple account creation attempts from the same device, and other indicators of fraudulent or policy-violating behaviour.

rk66 implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security infrastructure includes:

• 256-bit SSL/TLS encryption: All data transmitted between your device and rk66.onl is encrypted using industry-standard SSL/TLS protocols, ensuring that your personal and financial information cannot be intercepted in transit.
• Password hashing: Account passwords are stored using one-way cryptographic hashing algorithms. rk66 staff cannot view your password in plain text at any time — not even to resolve a support query.
• Access controls: Access to personal data within rk66's internal systems is granted strictly on a need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Intrusion detection: rk66 operates continuous monitoring systems to detect and respond to unauthorised access attempts, unusual login patterns, and potential data breach indicators.
• Regular security reviews: rk66 conducts periodic reviews of its data security practices and updates its measures in response to emerging threats and best practice developments.

rk66 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to provide ongoing services to active account holders, and to comply with applicable legal and regulatory retention obligations. The following general retention periods apply:

When personal data is no longer required, rk66 will securely delete or anonymise it in accordance with our internal data destruction procedures. Anonymised data (where re-identification is not possible) may be retained for longer periods for statistical and analytical purposes.

As a user of the rk66 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact rk66 at [email protected] with sufficient detail to allow us to identify your account and process your request:

• Right of access: You have the right to request a copy of the personal data rk66 holds about you, along with information about how it is processed.
• Right to rectification: If any personal data rk66 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: In certain circumstances, you have the right to request that rk66 delete your personal data. This right is subject to rk66's legal obligations — we cannot delete data that we are required by law to retain (e.g., AML and KYC records).
• Right to restrict processing: You may request that rk66 limits how your personal data is used while a dispute or correction request is being resolved.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to rk66 in a structured, commonly used, machine-readable format.
• Right to object: You may object to rk66 processing your personal data on the basis of legitimate interests, including profiling for personalisation purposes. rk66 will assess your objection and cease the relevant processing unless compelling legitimate grounds exist.
• Right to withdraw consent: Where rk66 relies on your consent as the legal basis for processing (e.g., for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

The rk66 platform is strictly intended for adults aged 21 and above. rk66 does not knowingly collect personal data from individuals under the age of 21. If rk66 discovers or has reasonable grounds to believe that a registered account belongs to a person under 21 years of age, the account will be immediately suspended, all associated data will be reviewed, and the account will be permanently closed if the age violation is confirmed.

rk66 primarily processes and stores personal data within data centres serving the Asia-Pacific region. In some cases, personal data may be transferred to or accessed from locations outside Bangladesh — for example, when a game provider's servers are located in a different country, or when an identity verification service processes documents from a data centre in another jurisdiction.

Where personal data is transferred internationally, rk66 takes steps to ensure that appropriate safeguards are in place to protect your data. These safeguards may include contractual data processing agreements with the receiving party that impose data protection standards equivalent to those described in this Policy.

By using the rk66 platform and providing your personal data, you consent to the possibility of your data being transferred, stored, and processed in locations outside Bangladesh where such transfers are necessary to deliver rk66's services.

The rk66 platform integrates with third-party services to deliver its full range of features. These include game content providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), payment gateway operators (including bKash, Nagad, Rocket, and Upay), and identity verification services. Each of these providers operates under their own privacy policies and data processing terms.

rk66 takes reasonable steps to ensure that third-party service providers used on the platform maintain appropriate data protection standards. However, rk66 is not responsible for the independent privacy practices of third-party providers beyond the contractual data protection obligations rk66 imposes on them.

The rk66.onl website does not contain links to external third-party websites. If you navigate away from rk66.onl to any external site, the privacy practices of that site are governed entirely by that site's own policy, and rk66 bears no responsibility for external content or data practices.

rk66 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform features. When material changes are made, rk66 will update the "Last Updated" date at the top of this page. For significant changes that affect how we use your personal data, rk66 may also notify registered players via the email address associated with their account.

Your continued use of the rk66 platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to remain informed about how rk66 protects your personal data. If you disagree with any changes to this Policy, you should discontinue use of the platform and contact [email protected] to request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data rk66 holds about you, please contact the rk66 data support team using the details below. All data-related enquiries will be handled with strict confidentiality.

When submitting a data rights request, please include your registered username and email address, a clear description of the right you wish to exercise, and any relevant details that may help rk66 locate and verify your account. rk66 may ask for additional verification before processing requests that involve accessing, modifying, or deleting personal data.